Call Center Services
When your staff has questions - they need answers.
MedEvolve personnel are ready to answer questions and provide problem diagnostic assistance in our Call Center.
- Your staff can submit questions by calling us, sending an email or accessing our web-based Customer Portal.
- Your staff will usually talk with a real person who will triage the call.
- Triage staff will assign a Case number and route the call to Support staff with the appropriate skill set.
- Support staff will provide the answer, diagnosis or additional information needed to resolve the call.
Results? Your staff will receive answers from Support personnel with the requisite experience needed to deliver a fast, reliable solution. That means less interruption and distraction for your staff.
When is Support staff generally available? Call Center is open from 7:00am to 6:00pm (Central time).
Will I talk to a person? Yes. We have multiple individuals answering incoming calls.
What if my call is outside normal hours? You can send an email to Support, or open a call using the web portal.
Why is "triage" necessary? We want to be sure we understand the severity and the skills needed for resolution.
When should I expect a response? Immediately up to 8 hours depending upon the problem severity.
Can I get a status update on my problem? Yes, by either phone, email or through the web portal at any time.
Is there a separate charge? No, this service is provided through the software maintenance agreement.
Interested? Contact us at Sales@MedEvolve.com or 800-964-5129.
