Customer Portal
365/24/7 access to start, stop or track your service calls.
You are wondering how MedEvolve is progressing on a problem, or you wonder what the resolution might have been. But, it's outside normal business hours. By using the Call Center web portal, you can:
- Open a new Case to notify MedEvolve of a new problem or ask a question
- Look at all the open Cases to add new information or just check their status
- Look at all the old, closed Cases to review the resolutions or look for interrelated problems
- Identify recurring problems or problem areas needing additional training or follow-up.
Results? You can interact with our Support personnel on your schedule, and have positive knowledge about the number, type and location of problems reported by your staff.
Is there a cost for using the portal? No. It is part of your software maintenance service.
How do I get access? Click the email link at the bottom of this page. We'll contact you.
Which Cases will I get to see? The ones submitted by you. Practice managers can request "super user" status to see all Cases for the practice.
What happens when I create a new Case? You new Case is automatically sent to the Call Center support queue where it will be reviewed and dispatched the next business day.
What if I have additional information related to an open Case? You can add comments and attach documents.
Interested? Contact us at Sales@MedEvolve.com or 800-964-5129.
