Press Release:

MedEvolve Announces Participation in KLAS Quality Review

MedEvolve places high priority on maintaining high quality standards in our software products and related support services.

We know our eCeno suite of applications must deliver the functionality required by our customers; but equally important, the software must also be reliable and stable to deliver satisfactory results in your practice. Similarly, we know that our support services must not only deliver competent support but must also be responsive and demonstrate that we care about our customers.

MedEvolve is participating with KLAS Enterprises LLC to independently measure how our customers rate MedEvolve product value and service quality. KLAS specializes in monitoring and reporting the performance of healthcare’s information technology vendors.

Why You Should Participate
MedEvolve sets product and service development strategies based on the feedback from our customers. Our customers are our best source of information regarding which software enhancements are most valuable and how services should best be delivered. Sometimes, though, people are reluctant to tell us the “bad” news or cannot find the time to tell us the “good” news.

To create the best product and services available, we need input from a broad spectrum of our customers. Hence, we engaged KLAS to conduct an independent survey and provide us with summarized and anonymous input for our consideration. We need your feedback if we are to continue making productive improvements and continue our success.

How is the Performance Survey Conducted
MedEvolve has provided KLAS our entire list of customers, and KLAS has control over which customers are selected. We have mailed a notice to our customers saying they might be contacted and requesting they give their feedback freely and candidly.

KLAS has contacted many of our customers to conduct performance evaluations and follow up with customers submitting their evaluations through the KLAS web site. When KLAS obtains a statistically relevant percentage of participation, they will summarize the results for our consideration and provide comparisons of MedEvolve performance to our competitors.

KLAS will also provide us with specific customer comments made during the survey process, but will not reveal the practice, individual or location generating any comment.

What About the Results
MedEvolve will place high reliance on the KLAS results because the evaluations will provide feedback that is more candid and more representative of our customers’ views than we could gather ourselves. As always, our objective is to continue improving our offerings to our customers so we can “achieve success together” over the coming years.

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Little Rock, AR 72223
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