There is more to gaining value from a practice management system than just installing the software. MedEvolve provides a selection of proven, documented Professional Services to assure our customers gain the most value from their system investment.

“No Claim Left Behind”
Getting claims paid properly and timely represents a fertile area for improved practice profitability. Your installed system has continually been enhanced to provide more tools for submitting cleaner claims, tracking claims processing and resolving claim disputes.

The “No Claim Left Behind” service assures your staff has a current, competent understanding of the tools available to them. Additionally, this service tests the claims processing procedures to identify areas where compliance is faltering and recommend corrective actions.

This service has provided substantial and measurable economic returns to the practice far in excess of the service cost.

Cash Flow & Claims Processing Screening
MedEvolve understand that anything interrupting your cash flow is a serious event needing immediate attention. Some practices realize their cash flow has slowed too late to take effective remedial action without having to seek emergency funding.

MedEvolve can analyze performance data captured by your system to detect anomalies or interruptions in your billing and collection cash flows. Customers find this service provides early detection of adverse trends leading to an effective intervention before the problem becomes a crisis. If you like, MedEvolve will train your staff to conduct this Screening.

System Utilization Reviews
Your system was installed and your staff was trained just prior to “going live.” Many practices have encountered staff turnover, changing procedures, and new HIPAA requirements since the system was installed. Do you know your staff is fully aware of the most efficient way to utilize your investment in your practice?

MedEvolve conducts System Utilization Reviews to provide your managers and staff with specific suggestions and ideas for improving their efficiency and effectiveness in using your eCeno practice management application. Some customers have us conduct Reviews on a recurring, scheduled basis because they see the results in reduced staff time/cost, improved cash flow, and more effective performance reporting.

HIPAA Compliance Reviews
There are many, often conflicting, opinions regarding how to properly comply with HIPAA privacy and security provisions. In most instances, HIPAA does not mandate how to comply with a provision, but rather relies on good faith efforts to comply in a manner consistent with the practice’s capabilities, size and environment.

MedEvolve does not hold itself out to provide legal expertise, but MedEvolve is uniquely qualified to examine HIPAA compliance as it relates to the practice’s practice management software systems. MedEvolve will review the practice’s compliance manual, identify compliance risks, and recommend changes to software, procedures, or compliance standards to improve overall compliance.

To contact a MedEvolve™ support representative regarding our Professional Services, please send your inquiry to support@medevolve.com or call 1-800-964-5129 ext, 227 (501-821-4949 ext 227 for calls within the local Little Rock area) .

17300 Chenal Parkway, Suite 301
Little Rock, AR 72223
1-800-964-5129 ext. 301

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