Customer Support Services
Partners in getting the most value from your IT investment.
MedEvolve has a full range of support services ready to partner with both administrative and clinical skills needed to assist in achieving your information processing objectives. We measure our success by how well you reach your goals and objectives.
Installing new software is easy. Implementing new technology to make it work effectively takes a partnership to manage the change. MedEvolve provides a full range of services to help a practice:
- Implement the new software in a way that produces the advantages you seek
- Follow up after installation to refine procedures and processes to gain efficiencies
- Analyze practice performance data to monitor key values to monitor trends
- Conduct specialized projects focused on specific operating performance issues (ex., A/R)
Results? By partnering with MedEvolve your practice gains the most value from your IT investment.
MedEvolve support begins before you sign an agreement with us. Support personnel provide product demonstrations and answer detailed questions to assure you are not surprised after the software is operational.
MedEvolve trainers will provide a combination of Webinars, custom Internet training, on-site training and on-site coaching assistance during go-live. The training approach is tailored to your specific needs and your staff's availability for participating in the training.
After your practice is "up and running," MedEvolve support personnel are available to provide telephone assistance. Your staff can call, email or use a web portal to initiate calls and receive updates on progress.
MedEvolve also provides "concierge service" for special analysis projects. These projects include improving reimbursements, reducing A/R, enhancing patient communication and monitoring practice performance metrics.
There are many ways to partner, and the results are limited only by our collective drive and imagination.
Interested? Contact our Support staff at Support@MedEvolve.com or 800-964-5129 ext 227.
